House of Combat Privacy Policy

Last updated: October 14, 2024

  1. INTRODUCTION

    1. House of Combat Ltd. (“House of Combat”, “we”, “us”, “our”) is a school of martial arts and self-defense that offers martial arts and self-defense programs in Toronto (the “Services”). We respect your privacy and are committed to protecting it by complying with this policy.

    2. This policy describes How we collect, use, disclose, and protect your personal information. It also describes types of information we may collect from you or that you may provide when you visit our website located www.houseofcombat.ca (the "Website") and use our Services, and your rights regarding your Personal Information.

    3. We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

    4. The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

    5. This policy DOES NOT apply to information that You provide to or is collected by any third party, through any application or content (including advertising) that may link to or be accessible from or on the Website.

    6. Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. This Privacy Policy should be read together with our Terms of Use located at www.houseofcombat.ca/terms-of-use. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website or Services. By accessing or using this Website or Services, you indicate that you understand, accept, and consent to the practices described in this policy. You may contact us at [contact email] to discuss your questions, comments or concern. 

    7. This policy may change from time to time (see Changes To Our Privacy Policy). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. We will notify you in advance of any material changes to this policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.

  2. INFORMATION WE COLLECT ABOUT YOU

    1. We collect and use several types of information from and about you, including:

      1. Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, billing and account information, and any other identifier we may use to contact you. 

      2. Health and safety information, such as allergies, medical conditions and emergency contact information to ensure your safety when you participate in our classes and programs. 

      3. Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature. 

      4. Usage Data, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.

      5. Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

  3. HOW WE COLLECT INFORMATION ABOUT YOU

    1. We use different methods to collect your information, including through:

      1. Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise. 

      2. Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

    2. Information You Provide to Us 

      1. The information we collect directly from you on or through our Website or Services may include:

        1. Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an account, registering for classes and programs or requesting further services. We may also ask you for information when you report a problem with our Website.

        2. Records and copies of your correspondence (including email addresses), if you contact us.

        3. Your responses to surveys that we might ask you to complete for research purposes.

        4. Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

        5. You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, such as comments on blog posts, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. 

  4. Information We Collect Through Cookies and Other Automatic Data Collection Technologies  

    1. As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

      1. Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

      2. Information about your computer and internet connection, including your IP address, operating system, and browser type.

    2. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out Tool for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

    3. The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

      1. Estimate our audience size and usage patterns.

      2. Store information about your preferences, allowing us to customize our Website according to your individual interests.

      3. Speed up your searches.

      4. Recognize you when you return to our Website.

    4. The technologies we use for this automatic data collection may include:

      1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

      2. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. 

      3. Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit House of Combat, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

  5. HOW WE USE YOUR INFORMATION

    1. We use information that we collect about you or that you provide to us, including any personal information:

      1. To present our Website and its contents to you.

      2. To provide you with information, products, or services that you request from us.

      3. To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.

      4. To provide you with notices about your account, classes and programs, including expiration and renewal notices.

      5. To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.

      6. To notify you about changes to our Website or any products or services we offer or provide through it.

      7. To improve our Website, products or services, marketing, or customer relationships and experiences.

      8. To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.

      9. In any other way we may describe when you provide the information.

      10. For any other purpose with your consent.

    2. We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data, or use the unsubscribe mechanism at the bottom of our e-mails. 

  6. DISCLOSURE OF YOUR INFORMATION

    1. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    2. We may disclose personal information that we collect or you provide as described in this privacy policy:

      1. In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of House of Combat's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by House of Combat about our customers and users is among the assets transferred.

      2. [To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others.]

      3. To contractors, service providers, and other third parties we use to support our business (such as our online booking platform and analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

      4. To fulfill the purpose for which you provide it. 

      5. For any other purpose disclosed by us when you provide the information.

      6. With your consent.

    3. We may also disclose your personal information:

      1. To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.

      2. To enforce any of our rights or apply our terms of use located at www.houseofcombat.ca/terms-of-use and other agreements, including for billing and collection purposes.

      3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of House of Combat, our customers, or others.

  7. TRANSFERRING YOUR PERSONAL INFORMATION

    1. We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

    2. We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

    3. By providing your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

  8. DATA SECURITY

    1. The security of your personal information is very important to us. We maintain appropriate physical, organizational, and technological safeguards against unauthorized access, unauthorized disclosure, theft, or misuse appropriate to the sensitivity of such Personal Information.

    2. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

    3. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

  9. DATA RETENTION

    1. Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. 

  10. CHILDREN UNDER THE AGE OF 13

    1. Our Website is not intended for children under 13 years of age. Parents and guardians of children under age 13 must enroll their children in classes and programs on their children’s behalf. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, or provide any information about yourself to us by any other means, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@houseofcombat.ca.

  1. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

    1. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

    2. You can review and change your personal information by logging into the Website and visiting your account profile page. 

    3. If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at info@houseofcombat.ca to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

    4. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

    5. We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

      1. Information protected by solicitor-client privilege.

      2. Information that is part of a formal dispute resolution process.

      3. Information that is about another individual that would reveal their personal information or confidential commercial information.

      4. Information that is prohibitively expensive to provide.

    6. If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at info@houseofcombat.ca.

  2. WITHDRAWING YOUR CONSENT

    1. Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@houseofcombat.ca. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. 

  3. CHANGES TO OUR PRIVACY POLICY

    1. We reserve the right to amend this Privacy Policy for any or no reason, at any time, and from time to time in accordance with the terms of this Privacy Policy. If we make material changes to how we treat our users' personal information, we will notify you [by email to the email address specified in your account and] through a notice on the Website home page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

    2. Your continued access to or use of the Website after any such amendment constitutes your acceptance of the Privacy Policy as then amended. We include the date this Privacy Policy was last amended at the top of this page. 

  4. CONTACT INFORMATION AND CHALLENGING COMPLIANCE

    1. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our privacy practices or compliance with this policy please contact our Privacy Officer using the contact information listed below:

info@houseofcombat.ca

15 Hove St, North York, ON, M3H 4Y8